Solaryx: Frequently asked questions

Yes. The relay box connects to the bed with two wires, on the same input as a reception timer or a coin box. Another brand? Send us the model: we check it before installation and adapt the wiring if needed.

Yes. Depending on your previous software and the data to transfer, migration is either included in the setup or billed once per site, confirmed with your quote.

Yes, through Mollie, and you have nothing to set up. We open the account in your name, connect it to Solaryx and handle the whole payment side: Bancontact, cards, deposits, refunds and payouts to your bank.

Your data stays yours. On leaving you receive a complete export of your salon's data (customers, bookings, sales, signed documents, files in their original format) and keep at least 30 days to retrieve it. Only then is everything erased, on the partner platforms too.

In Europe, in line with GDPR. Sensitive data (phototype, ID, session history) is protected and never sold.

Our monitoring alerts us as soon as a box stops responding, and we restart or replace it. You never have to work on the hardware yourself.

Nothing irreversible. When power comes back the system recovers the state of the beds and resumes cleanly, without charging the customer twice.

No. Gift card balances and remaining session packages are carried over, so your customers lose nothing on switch-over day.

Yes. Staff take payments, start sessions and can open the day's salon summary (X ticket), while monthly figures, reports and accounting stay with managers. Nobody gives a discount or a refund without the right level. Useful against mistakes as much as fraud.

No. Plan about half a day: we wire the beds to the relay boxes and connect the hardware. We prepare as much as possible in advance and pick a quiet slot.

No. Updates are included and apply without any visible interruption for you or your customers.

Yes. Require a deposit or full payment at booking: customers who have paid show up, and if one does not, you have not worked for nothing.

We do, at no extra cost. Any new legal requirement (session durations, verifications, Belgian obligations) is built into the product and reaches you through the included updates. Same beyond the law: when several salons ask for the same thing, we build it once and everyone gets it.