Know every customer by name
One file per customer across all your salons: identity, history, phototype, balances and preferences, always up to date.
Every customer, fully known
One screen tells your staff exactly who is standing at the counter: history, phototype, loyalty, upcoming visits. Repeat no-shows are flagged automatically, birthdays never slip by unnoticed.
Self-service that saves phone calls
In their portal, customers check their upcoming visits, cancel within the notice period and keep their details current. Fewer calls at the desk, cleaner data in the file.
Customer Management
Customer Profiles
Contact, eID identity, history, phototype, loyalty, blacklist and upcoming visits on one screen, reachable from the booking screen too.
Customer Notes
Leave a sentence for the colleague who serves this customer next: it appears at the register and on the booking screen. Notes are closed with a name and a date rather than erased, and ready-made ones let the counter tap "Unpaid balance" instead of writing.
Access Cards & Accounts
Hand a salon card over and keep the trace of who gave it, where and when. One card at a time: a new one kills the old on the spot. The online account code works too, even when the internet is down.
Duplicate Customer Merge
Merge duplicate profiles into one record, keeping appointments, history and balances. The signed skin-type assessment moves whole or the merge is refused.
No-Show Tracking & Blacklist
Your threshold (say 3 no-shows in 90 days) flags a customer, per site or network-wide, with date and reason on every entry. At the counter it is a warning your staff can overrule; online booking refuses outright, because nobody is there to judge.
Customer Account Lifecycle
Invited, active or archived. The first booking triggers an invitation email so the customer can claim their portal access.
Communication Preferences & Birthday Alerts
Customers opt out of emails or SMS whenever they like, and a birthday badge means your team never misses the date.
One Account Across Salons
A Horamia account signs in in one click instead of yet another password, and doubles as identification at the counter.
Frequently asked questions
You set the threshold, say three no-shows in ninety days. Customers who cross it are flagged per salon or network-wide, with a date and a reason.
Yes. One customer, one file across the whole network: history, phototype, balances and preferences follow them into every salon.
Yes. In the customer portal they see upcoming and past appointments, cancel within the notice period and keep their details up to date.
Explore more
Every part of Solaryx, one click away. Or book a demo on your own salon.